We hope you love your purchase but we understand that not everything always works out. If for any reason you are not completely satisfied with your item(s) then you can return it to us, with the exception of sourced to order items, and we can offer you an exchange or refund.
All non-sale return items must be booked in by emailing firstname.lastname@example.org within 7 days of purchase. You then have an additional 7 day period in which any return items must be received by us. This allows for a total of 14 days from purchase.
For sale items, a return must be made within 7 days of delivery to eligible for a refund. Any sale items returned after 7days of delivery will be issued as a credit note.
All returned items must be in their unused and original condition and packaging, with their receipt. If items are not in their original condition then we will not be able to offer you an exchange or refund. Items that are returned after this period, but before 30 days, will be issued in the form of store credit. Refunds will take up to 7 days to be processed.
Return delivery costs are the responsibility of the customer, and we cannot be held responsible for an item damaged or lost in transit.
Items purchased in person from our Deptford showroom must be returned within 7 days of purchase to be eligible for an exchange or refund.
If you wish to cancel an order, please contact us, and if the order has not been dispatched we will process your refund. If the order has been dispatched you will need to return the item(s) as standard once received.
Mistakes do happen, and unfortunately manufacturing faults can occur. If you believe an item is damaged, then please contact us within 5 days of arrival, and we will happily refund you, once we have received the item and inspected the damage.
Some products are hand-painted/crafted and or vintage. Therefore items cannot be retuned as faulty due to this. Items which this applies to will have the relevant information on the product page. Please also note that the colours of products may vary. Colours cannot always be represented exactly the same as in real life on a screen, but we ensure we do our best to accurately match them.
Please clearly label the package as unwanted, a return item and that the duty has already been paid in order to prevent any extra costs and time.
If you would like to exchange an item for a different colour or size, then please contact us within 5 days. However re-delivery charges do apply.
Credit notes can be offered on a discretionary basis for items returned outside of the applicable refund period. With credit note expiration times between 3-12 months depending on the returns circumstance. The expiration date will be clearly outside at the time of issue.