We hope you love your purchase but we understand that not everything always works out. If for any reason you are not completely satisfied with your item(s) then you can return it to us, with the exception of sourced to order items, and we can offer you an exchange or refund.
Full priced items items must be booked in by emailing email@example.com within 7 days of purchase. You then have an additional 7 day period in which any return items must be received by us.
This allows for a total of 14 days from purchase.
For sale items, a return must be made within 7 days of delivery to be eligible for a refund. Any sale items returned after 7 days of delivery will be issued as a credit note. Please note that all one-of-a-kind vintage pieces are non-refundable when purchased in flash-sales such as 'Thank You Thursday'/ 'Black Friday'/ 'Cyber Monday'. Payment plans are only available for purchase of full price items.
All returned items must be in their unused and original condition and packaging, with their receipt. If items are not in their original condition then we will not be able to offer you an exchange or refund.
Refunds will take up to 7 days to be processed.
Return delivery costs are the responsibility of the customer, and we cannot be held responsible for an item damaged or lost in transit.
Items purchased in person from our London showroom must be returned within
7 days of purchase to be eligible for an exchange or refund.
International orders do not have exceptional terms.
The possibility of extended return shipping times may mean orders are more likely to be available for a credit only rather than a refund. Further inspection of item details and suitability is advised on any international orders to account for this, and reduce the need to return.
If you wish to cancel an order, please contact us asap. If the order has not been dispatched we will process your refund. If the order has been dispatched you will need to return the item(s) as standard and in line with our returns T&C's once received.
Mistakes do happen, and unfortunately manufacturing faults can occur. If you believe an item is damaged, then please contact us within 5 days of arrival, and we will happily refund you, once we have received the item and inspected the damage.
Some products are hand-painted/crafted and or vintage. Therefore items cannot be retuned as faulty due to this. Items which this applies to will have the relevant information on the product page.
Please also note that the colours of products may vary. Colours cannot always be represented exactly the same as in real life on a screen, but we ensure we do our best to accurately match them.
Please clearly label the package as unwanted, a return item and that the duty has already been paid in order to prevent any extra costs and time.
If you would like to exchange an item for a different colour or size, then please contact us within 7 days. However re-delivery charges do apply.
Credit notes can be offered on a discretionary basis for items returned outside of the applicable refund period. With credit note expiration times between 3-6 months depending on the returns circumstance. The expiration date will be clearly stated at the time of issue.
The Medina Collection – Vintage Rug Online Pop-Up
As part of our online vintage pop-up event“The Medina Collection, all items are classified as second-hand and reworked or restored items meaning that under the Consumer Rights Act 2015 we are not obligated to offer returns on the basis of the customer changing their mind.
As all items are second-hand and have been pre-loved before they are likely to show minor imperfections. However, all vintage items are washed and traditionally restored before shipping to our UK studio to be quality checked and signed-off in house prior to any customer delivery.
In discretionary circumstances, if a product is overtly different to the described details, we will offer a full credit note for the cost of the purchased product. Please refer to the appropriate section for credit note details and T&C’s.
All sales are final. Orders cannot be cancelled prior to shipping.